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2.5 Based on 5 reviews
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  • Customers like
    • Initial account opening 1
  • Customers don't like
    • Customer service 2

Horrible service from SECU. Many unwarranted hits on credit. Bad bad service. I applied for a credit card from SECU which they refused claiming my credit report read "0". This was followed by many (7) unsolicited hits on my credit. Secu failed to respond to my calls and mails to make corrections. When in frustration I called to close the account, SECU WIPED OUT ALL my inquiries and mails and... Read more

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Customer service has collapsed. Can't get help on phone. Emailed about issue and was promised it was resolved. Just received notice that it never was resolved and it is a month later! I can't reach anyone to fix it via pghone of course. There is no difference between secu and other banks now and I'm ready to switch. Customer service is now positively lousy. Recently I went to use the ATM... Read more

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This is horrible lines so long now that they have electronic teller. Once the money fell out of drive thru and had to pull up track down some $20's on ground then back back up and try to finish. Went inside and this is what I see now Read more

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After paying car off 11 mths Told no refunds on gap ins, so. I said well cancel all insurance on the loans I have. Filled all documents put faced them brought them to secu for them to fax. This started 9/23/15 It's now 1114/15 still nothing 2 straight months now I've been trying to get my insurance refund from the Pasadena md Secu manager leionl butler and all I get is my xxx I'll call you back... Read more

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Beginnings with this bank was great, but over time they have become like the big banks in their customer service department; unresponsive and incorrect information. Upper management apparently cares little if at all, as this continues year after year. Latest is when I inquired as to who regulates them, received no response, had to research and find out on my own. No problem, even more reason to... Read more

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  • From mobile
  • SECU MD
  • Sep 19, 2015
  • #702398

If you speak with customer service about a situation and get told something and then call back two days later you'll get a different answer. There not on the same page. Add comment

  • From mobile
  • SECU MD
  • Sep 15, 2015
  • #700023

The new teller system is terrible...service is terrible...business rates good. Administration lackluster, even incompetent!!less than impresive institutIon Add comment

The new machine teller system that replaces human tellers is a joke. Waited up to 8 minutes for customer in front of me to finish business then when my tern came the machine kept saying teller not available. This continued for 4 attempts then I just gave up. The employees who were there to help get over the hurdle of using the system could do nothing but assure me that it took a little time. I... Read more

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One of the biggest mistakes of our lives was to get a mortgage through SECU. The application process was smooth and easy but, once it passed to an under writer and a loan processor, the nightmare started. They have the worst customer service ever. The loan officer is never available. It's like she fell through a black hole! Nobody could get a hold of her and apparently that is ok. The customer... Read more

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  • From mobile
  • SECU MD
  • Jun 24, 2015
  • #655672

My name is Adeyinka Ademiluyi there is a transaction in my account Which i never authorized and additional overdraft charges to my account my phone number is 410 900 4696 Add comment

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