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2.1 Based on 9 reviews
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  • Customers like
    • Initial account opening 1
  • Customers don't like
    • Customer service 3
    • Service provided 1

I am so tired of getting a $30 nsf fee charged to my account THEN a withdraw from my savings/ODP to cover the $30 fee. AND the check/debt is returned for NSF. WTH?! I have had so many fees and charges on my account that you feel free to attach I can't even count them all! I spoke to a representative in the Owings Mills office about this very thing and he said it would be fixed. Another thing, I cannot see if an item comes in for payment when you... Read more

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I quit using SECU after problems with inaccurate deposits... The first clue was when the branch rep could not figure out how to calculate an auto loan - really? Is that not what bankers do? Anyway, I have direct deposit through the state of Maryland, and somehow my funds were deposited somewhere ( as verified by the state payroll system) but the somewhere was not MY account. After days of run around, I finally verified my account balance was... Read more

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Recently moved to Maryland and need to get a new bank. I needed five separate accounts. Joint checking with my wife business checking business savings personal checking and personal savings. I found out that we were eligible to go through SECU. We went in in person to sign up and the process took so long we were only able to get one account done before the office closed. I was asked to complete some papers and bring them back. I called several... Read more

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  • From mobile
  • Apr 02
  • #822129

Been a member for 15+ years. I do not like the new changes! No face to face tellers & everyone in the bank can hear all your business! Way to do away with jobs!

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I have been a loyal customer with SECU for several years. On Saturday 3/26/16 I visited your Owings Mills location to make a withdrawal in the amount of $1500.00. I informed the teller to deduct $334.56 from the $1500.00 to apply to my signature loan. In return she gave me $1,165.00. She could not return the .44 in change, so the .44 was applied to the principle of my loan. I also received a receipt which contained a detailed description of my... Read more

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  • From mobile
  • Mar 08
  • #805249

Secu is the worst bank you could have. On multiple occasions they have put a block on my account without any explanations and I always have to call customer service. They complete actions with no explanations.

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My husband and I on my mother in laws account. Her health has not been good for the past few years so we have started handling her finances. She called my husband and I in tears telling us that someone called her from SECU and told her that she had a $8.500 dollar loan threw them that she had not started any payments on and if she didn't give them at least $160 that they were going to freeze her account and lock her out of and close it out and... Read more

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On three occasions in the last 5 weeks I have been embarrassed and disgusted with the fact that my banking institution feels that they need to control how much of my money I am allowed to pull out on any given day. The amount used to be $1000.00. Now they have lowered it to $300.00. While this may work for some, It does not meet my banking needs. I have called and complained several times. Still I get no where. I am not a child and do not need... Read more

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Horrible service from SECU. Many unwarranted hits on credit. Bad bad service. I applied for a credit card from SECU which they refused claiming my credit report read "0". This was followed by many (7) unsolicited hits on my credit. Secu failed to respond to my calls and mails to make corrections. When in frustration I called to close the account, SECU WIPED OUT ALL my inquiries and mails and refused to respond to other querries. I am planning... Read more

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Customer service has collapsed. Can't get help on phone. Emailed about issue and was promised it was resolved. Just received notice that it never was resolved and it is a month later! I can't reach anyone to fix it via pghone of course. There is no difference between secu and other banks now and I'm ready to switch. Customer service is now positively lousy. Recently I went to use the ATM and all at the Rossville branch were down. ... Read more

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