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2.1 Based on 7 reviews
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  • Customers like
    • Initial account opening 1
  • Customers don't like
    • Customer service 2

Recently moved to Maryland and need to get a new bank. I needed five separate accounts. Joint checking with my wife business checking business savings personal checking and personal savings. I found out that we were eligible to go through SECU. We went in in person to sign up and the process took so long we were only able to get one account done before the office closed. I was asked to complete some papers and bring them back. I called several times to make sure that the person I needed to provide the papers too would be in the office when I... Read more

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  • From mobile
  • SECU MD
  • Apr 02
  • #822129

Been a member for 15+ years. I do not like the new changes! No face to face tellers & everyone in the bank can hear all your business! Way to do away with jobs! Add comment

I have been a loyal customer with SECU for several years. On Saturday 3/26/16 I visited your Owings Mills location to make a withdrawal in the amount of $1500.00. I informed the teller to deduct $334.56 from the $1500.00 to apply to my signature loan. In return she gave me $1,165.00. She could not return the .44 in change, so the .44 was applied to the principle of my loan. I also received a receipt which contained a detailed description of my transactions along with the monies I received, and my ending balance. The very next day when I... Read more

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  • From mobile
  • SECU MD
  • Mar 08
  • #805249

Secu is the worst bank you could have. On multiple occasions they have put a block on my account without any explanations and I always have to call customer service. They complete actions with no explanations. Add comment

My husband and I on my mother in laws account. Her health has not been good for the past few years so we have started handling her finances. She called my husband and I in tears telling us that someone called her from SECU and told her that she had a $8.500 dollar loan threw them that she had not started any payments on and if she didn't give them at least $160 that they were going to freeze her account and lock her out of and close it out and she said she never took out any loan for $8.500 that the only loan she had recently had threw them... Read more

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On three occasions in the last 5 weeks I have been embarrassed and disgusted with the fact that my banking institution feels that they need to control how much of my money I am allowed to pull out on any given day. The amount used to be $1000.00. Now they have lowered it to $300.00. While this may work for some, It does not meet my banking needs. I have called and complained several times. Still I get no where. I am not a child and do not need anyone to control my finances. Please raise my limit back to where it was or I am forced to find a... Read more

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Horrible service from SECU. Many unwarranted hits on credit. Bad bad service. I applied for a credit card from SECU which they refused claiming my credit report read "0". This was followed by many (7) unsolicited hits on my credit. Secu failed to respond to my calls and mails to make corrections. When in frustration I called to close the account, SECU WIPED OUT ALL my inquiries and mails and refused to respond to other querries. I am planning on some official complaints, but that takes time I dont have. Bad bad service. Read more

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Customer service has collapsed. Can't get help on phone. Emailed about issue and was promised it was resolved. Just received notice that it never was resolved and it is a month later! I can't reach anyone to fix it via pghone of course. There is no difference between secu and other banks now and I'm ready to switch. Customer service is now positively lousy. Recently I went to use the ATM and all at the Rossville branch were down. Really, really inconvenient since no others are nearby that will accept checks. Read more

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This is horrible lines so long now that they have electronic teller. Once the money fell out of drive thru and had to pull up track down some $20's on ground then back back up and try to finish. Went inside and this is what I see now Read more

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After paying car off 11 mths Told no refunds on gap ins, so. I said well cancel all insurance on the loans I have. Filled all documents put faced them brought them to secu for them to fax. This started 9/23/15 It's now 1114/15 still nothing 2 straight months now I've been trying to get my insurance refund from the Pasadena md Secu manager leionl butler and all I get is my xxx I'll call you back 3x now no call no communication at all. Time I guess for torts Read more

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