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I have been a loyal customer with SECU for several years. On Saturday 3/26/16 I visited your Owings Mills location to make a withdrawal in the amount of $1500.00.

I informed the teller to deduct $334.56 from the $1500.00 to apply to my signature loan. In return she gave me $1,165.00. She could not return the .44 in change, so the .44 was applied to the principle of my loan. I also received a receipt which contained a detailed description of my transactions along with the monies I received, and my ending balance.

The very next day when I checked my account online I saw that $1835.00 was deducted from my account. I don't understand what is going on. I have made several calls to customer service, and no one has returned my call. I went back to the Owings Mills branch yesterday, and the attending representative could not help me.

She sent emails to the branch where the young lady works at. A representative contacted me yesterday stating the machine records two transactions. One recording dispenses the receipt and the other recording dispenses the funds. None of that makes sense to me.

The monies I received is what is on my receipt. I counted my money and it was the exact amount $1,165.00. The young lady went back into my account I took $335.00 from my account without my knowledge and consent, which is unethical. The representative name Nancy also stated when the machine is serviced this Friday she will return my call with an answer as to whether or not I will be receiving my money back.

I have my receipt with the proof. I want my money back in my account no later than Friday.

I am going to contact the federal government if this is not resolved. I will also make every attempt to make this public.

Reason of review: Problems with payment.

Location: Herndon, Virginia

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SECU MD is having problems with their new ITM machines. One I used didnt pick up items deposited and images were scanned improperly.

The machine was reporting these items to the Fed under the wrong ID number. It was a huge mess that was only uncovered because of my persistence. I still havent gotten a complete answer about the extent of the problem.

They dont have the staff nor management to support the level of automation that they have adopted.

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