Anonymous
map-marker Williston, Vermont

Can't access help regarding my SECU VISA Platinum debit card

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Have a fraudulent card. Cancelled this card with VISA but want SECU to advise if there are any new charges. VISA can not access my charges.
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User's recommendation: Do not expect good customer service

Anonymous
map-marker Washington, District Of Columbia

Amt didn't give check back

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I wasn't mad, just curious. I figured monday being a holiday.returned card and not check. I have no complaints with secu
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User's recommendation: call secu while your there incase someone gets it before you contact secu. machines do have problems too.

Anonymous

Can't access help regarding my SECU VISA Platinum debit card

I called for my password as I forgot it.
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Cons:
  • Customer service

User's recommendation: No recommendation.

Anonymous
map-marker Baltimore, Maryland

Transferred funds incorrectly

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Told specifically to transfer funds from checking to Home Equity Line of Credit on a certain day, instead they transferred it as a payment to the visa account and then next day took incorrect amount of money out of the checking account to pay the Home Equity Line of Credit. This is getting to be one of the worst banks to deal with, but then again they are all getting like that because the regulatory agencies letr them get away with it.
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User's recommendation: look for a better bank

Juness L

Never receiving my pin# after a week has passed for new debit card

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I made a atm deposit May2nd at 5:04p.m.my 1st deposit went through with no issues,I made a 2nd deposit in my checking account and it stalled and kept my card and deposit.It is now,May19th and nothing is resolved for my financial needs.My mortgage will be due again and this has been an horrible experience.
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Pros:
  • Location
Cons:
  • Atm machine issues

Preferred solution: Deliver product or service ordered

User's recommendation: Hopefully if any of my financial needs is ever resolved with SECU,I will be looking for a more reliable bank.

Chantel C Akt

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Verified Reviewer

Discussing about my account

I would like to re open my account i paid a debt balance off 2 weeks ago .
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Preferred solution: to re open my account !

Valarie E

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Verified Reviewer

Need Bankning information re; a past payment.

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My Family has been trying to reach you all via phone for the past three days now, it is ridiculous that only your remote message comes on, I have stayed on the phone three different times for 35 minutes at a time only to be disconnected. You all are the WORSE! Why can't you do like other Banking Institutes and put a live person on the phone. In this day and time we don't need this Chaos. Do I have to call the News Channel to get some vital information form you all. This is a matter importance to our family, it may not be to you all bit it is to us. I look forward to speaking to someone SOON!
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Preferred solution: Need Banking information for tax puropses

Eulis Vez
map-marker Tallahassee, Florida

Wire transfer

Can not get in contact with a customer service representative. Automotive voice has been saying the same thing for the last hour. This is frustrating.
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Yetunde D

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Verified Reviewer

Online banking

I tried to make a transfer from my secu account to a bank of America account, it was going through .called customer service number ,after asking for my SSN he couldnt help out says I should call secumd.called secumd,ther wasnt anyone to even assist they keep asking for secu member no and pin.after dropping it says wrong po in or member no.i have not had a good experience in this bank and I need to make a transfer now.please assist
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Pros:
  • Easy to apply and open account
Cons:
  • Limited information

Preferred solution: Let the company propose a solution

Ansonia A

Question about my auto draft car payment and the lettuce that my payment was delinquent

I should not have a delinquent bill on my account. When I open up my account I gave Mr. Barclays my checkbook so that he could write down the routing number and the account number so that we would have a auto draft payment each month for the RAV4. Ms. Anderson
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Preferred solution: I just don’t want my account showing that I have a delinquent on my credit record I do not want any money back from secure bank I just open up the account and want to keep it

Joe S Qck
map-marker Nottingham, Maryland

Info on my account

I just want to access my account but all I have is my member number. No account number or pin.
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Preferred solution: Information

Phyllis D Bhu

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Verified Reviewer
| map-marker District Heights, Maryland

My account is frozen

SECU MD - My account is frozen
I tried to loge into my account and I think I hit the wrong password and it froze Please Help
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Reason of review:
Poor customer service
Anonymous
map-marker Baltimore, Maryland

Hours of Operation for the Fullerton Office

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I had such a horrible time trying to get simple information of hour for the hour of operation for the Fullerton office. I still haven't received this information. Your Webb site is awful and is not Senior Citizen and Disability Friendly.
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User's recommendation: Make the Webb Site easier to operate. We dont need fancy just basic.

Florie Hzx
map-marker Annapolis, Maryland

Direct deposit

I want to know if my pension and SSA will be automated be deposited into my SECU checking account?
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Lissette Iwm

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Verified Reviewer
| map-marker Bethesda, Maryland

Bill issues

Just not easy to make a payment. Had to go to branch to get account number they gave it to me wrong had to go back they closed 4 min early. 3rd time they got it right but by now when you get my payment it will be late. I have to say everyone has been very nice especially the girl from customer service she was awesome.
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