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Over the years I have been satisfied with SECU service up until the past 2.5 years with certain employees and the safety of when I pull up in the parking lot and then go into the building and leave. 2 employees come to mind who have proven to appear awkward in their...
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#1386339
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SECU MD - To find out about my car loan

The automated system wouldn’t take me where I needed to go
#1381866
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SECU MD - Talk to some one

Better customer service Have people there to address members concerns.
#1339958
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SECU MD - I need assistance to sign up online

Options are limted does not give customers the ability
#1334745
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SECU MD - My money is missing

I need to speak to an operator not a computer, 410 422 9104
3.0
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Diversity of Products or Services
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Website
#1322002
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SECU MD - Can't ever speak to anyone

I try to check balance, but forgot my member # just cant get anyone on phone
#1313992
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SECU MD - I need membership assistance

I need to speak to rep, i dont rember my member #
3.6
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Reliability
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Value for money
Website
#1313565
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SECU MD - Havent recieved payment book

Need to speak to representative please
#1302595
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SECU MD - Talk to some one

Want to pay on my credit card
#1300872
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SECU MD - Reinstate my account

They told me call and see why i was denied. And no answer because its a fax number
1.4
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Product or Service Quality
Reliability
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#1279002
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