Anonymous
map-marker Glen Burnie, Maryland

Changed Visa Processors and denied me access to the portal for payment.

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They recently changed VISA processors and despite trying for over a week They still can't "help" me with access to the online portal so I can pay my bill. I've been told everything from it will take 2 more weeks before I can access it to being passed around on hold for 3hrs with no one able to help. Horrible bank, knew it the moment they went to the glorified ATM's er.. Tellers on video screen crap.Stay
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User's recommendation: Stay as far away from this place as you can

Anonymous
map-marker Baltimore, Maryland

Helped with Zelle validation

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Not able to receive money thru Zelle then I received a message that the reason is because I changed my phone service provider. However, this was resolved already.
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Anonymous
map-marker Rockville, Maryland

Stick to your official business hours!

Call customer service way after 8 PM EST stated business hours still getting after-hour message. Outrageous!
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Karee Prv
map-marker Andover, Minnesota

My debit card doesn't seem to work.

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Uber transportation didn't accept this card this time. Don't know why . I have been using this card with them.
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User's recommendation: Caring and efficient bank.

Linda D Ivt

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Verified Reviewer
| map-marker Locri, Calabria

Unauthorized charges

Crypto.com charges I did not authorize on my checking account. I need that money back in order to pay my property taxes.
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Loss:
$445

Preferred solution: Full refund

Anonymous
map-marker Hyattsville, Maryland

Absolutely garbage bank

Overcharges for fees, terrible customer service and an amateur junk app. Closed often so you cant get help either. I wouldnt recommend this bank to anyone. Moved to Ally bank and Im so glad we did.
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Lonnie R Sip
map-marker Boston, Massachusetts

My car got repo on Thursday night because some guy work collections said it okay pay on Monday 25 secu what's was close on Sunday the 24

A guy that work collections said it ok to make the payment on monday on 25 the payment was do on 24 on a Sunday my car was repo on thurday
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Pros:
  • Nice enough when you open an account
Denise G Ccc

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Verified Reviewer
| map-marker Hyattsville, Maryland

Hacked account

So kind of gift card scan supposedly $4000.00 deposited for a business account only to be paid back for a refund for a purchase from my account for 569.00 that I know nothing about..I was told to go to Target/Walmart and purchase target card totaling $1000.00 scratch them and give them code numbers from card then went to Walmart purchase Apple card with amount $1000.00 all this while person on phone tracking my travel/ and call.
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Loss:
$3500

Preferred solution: Full refund

1 comment
Denise G Ccc

No refund considered because they stated gift cards where purchased with my authorized pin number. After 31 yrs as a customer I felt my account should have been better protected from scrammer.

Yes I used my personal pin but because of the amount per purchase there should have been a hold put on account.

At the very least some refund given. At present time will be closing all accounts with Secu

Harold O Dpf

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Verified Reviewer
| map-marker Westminster, Maryland

What details do I need to be able to receive a wire transfer from overseas?

I just foreign transfer information. I want to receive bank details that I could in order to receive money from Europe
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Preferred solution: Let the company propose a solution

ka a
map-marker Nottingham, Maryland

Complaint

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I had payment insurance for car loan. The car was paid off and they still continue to take out money for the car payment insurance. They are theives, I've had so many problems with secu visa also. I took out two transfers and they have a apr of 5.9, but they add the two transfer monies together each month and then they add the two aprs.
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Loss:
$25

Preferred solution: Full refund

User's recommendation: don't do it or check regularly they are thieves

Anonymous
map-marker Washington, District Of Columbia

Disappointed

Customer service was very unacceptable was not helpful at all Did not try to help. Didnt want to hear my question because she claims she already stated but I am confused and as customer service it is your job to explain the information so a person understands. Its very sad and sickening you have people in the field and they cant complete there job the proper way
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User's recommendation: Terrible customer service

jeffrey p Orq

Harrassment

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We were customers of this place for over 23 years. They screwed up an urgent appointment that I needed at the Ellicott City branch, gave it away without bothering to tell me, and wouldn't let us in the building when we showed up for it. The bimbo manager and her little clerk (the one who gave my appointment away) held the door open two inches and left us standing on the sidewalk like *** for over 10 minutes. The "manager" then instructed her fellow bimbo to call the police on us, then stood there in the doorway smiling and talking, waiting for the police to arrive. We left and were followed by Howard County's finest for a mile or two away from the parking lot. The bank eventually closed our account except for a personal loan which I paid in full ($3,000) two months later. We have since have received three statements from this place demanding additional charges on that account of over $50. I have written them in response to their statements and so far they have been too stupid to credit that account properly. This amounts to harassment and I will be seeking legal advice now. By the way, we quickly found a better, more professional bank by the way, who hasn't screwed anything up so far...if I could rate this place a zero, I'd do that. Not worth 23 years of my loyalty! Don't bank with these ***
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Pros:
  • Nice enough when you open an account
Cons:
  • Good luck after that getting a human or a correct answer
  • Are nice when you open your accounts

Preferred solution: If they could get someone who can do basic math and credit my account properly I could move on with life.

User's recommendation: Use another bank!

Anonymous
map-marker Sanford, Florida

Mobile Check Deposit Failure

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I spent approximately an hour on the phone today, mostly on hold, trying to get SECU Marylands help line to assist me with my iPhone app which failed each time I attempted to mobile deposit a check. In the end, my call for help failed, and as usual, I did not receive the just in case callback I had requested earlier in the conversation.

In the end, I deposited the check with my other bank, PNC. Their app worked beautifully as is usually the case for me. I have found that SECU MDs customer service gets worse by the year, mainly because of intolerable wait times and help personnel who are not able to solve technical issues. My advice to anyone looking at this bank/credit union ...

look elsewhere ... these people dont care about you and make banking as difficult as they can.

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User's recommendation: Don’t use this credit union ... look elsewhere.

1 comment
Guest

Spot on

Anonymous
map-marker Silver Spring, Maryland

International Wire Problem

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The amount in question has now been successfully deposited back into my checking account. However, the cost of unsuccessful wire transfer of $40 has not been refunded. It appears to me that this is only a small "Mom and Pop" Credit Union bank that is not quite able to efficiently do international wire transfers like the big banks such as Bank of America. The customer service at the International Wire department left a lot to be desired. You went through the same routine everyday with a different service agent and yet nothing gets done. Then they would say they would call you, but they would never call you.
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Anonymous
map-marker Owings Mills, Maryland

To find out about my car loan

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The young lady was extraordinary
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Anonymous
map-marker Riverdale Park, Maryland

Fraudulent charge reimbursement

Some one made charges to my account that I did not authorize and I was in incarcerated in federal custody. Need all my funds back in my account
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About

Summary

SECU MD was established in 1951 in Baltimore. It is the largest credit union affrighted by the state in Maryland. It is also estimated as the 49th company in the USA in terms of total assets. SECU MD provides its customers such products as mortgages, student loans, auto loans, home equity and credit cards. The company also offers the following services savings, business accounts, checking, student accounts and CDs. SECU calculates the incorporated balance sheets based on the lowest balance sheet, which one had on the deposit account during the period of the statement and outstanding loan balance sheets. SECU provides professional insurance products like accidental death and dismemberment insurance, automobile and homeowners insurance, critical illness insurance and more.

SECU MD reviews and complaints

SECU MD is ranked 122 out of 1015 in Loans and Mortgages category

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