Anonymous
map-marker Annandale, Virginia

Questioning how long adeposited check has to clear.

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Everything is fine I'm totally satisfied with my secu.
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Marie D Sjv

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Verified Reviewer

Unbelievable!

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Lost debt card. Three weeks waiting for a replacement debt card.

Called twice asking where it is? It finally arrived called activation number transferred to a 40 min wait only to be told no can activate because no landline number in box. Haven’t had land line in three years.was supposed to be all set. Then thransfer back to mainline they put mobile number in landline box.

Update 24 hrs later. Called activation line 30 min wait. The card is still blocked stolen ?idiots sent same numbered card!!! I transferred to main line another 20 min wait.

Oh no problem we can send you another card. Then as an after thought she says did I know I could walk in and walk out with an activated new card at any branch office?

OMG! No one ever suggested!!! I get in the car drive an hour to Owings mill thinking this must be BS.

But no it wasn’t.

5 minutes to get the damn card!!!unfricken believable!!!! All these People and only one knew this was available?

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Cons:
  • Limited information
Reason of review:
Debt replacement process

Preferred solution: Have the info given out on the first call.

Anonymous

Impossible to reverse an erroneous charge

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A company double charged me for a service. Within 2 weeks I submitted the paperwork to dispute the charge. They kept giving me the runaround as far as how to submit it and every time I would ask a question, they would tell me to resubmit it. Finally mailed it in and when I called to confirm, they said they didn't have it. They gave me a link to upload it again and now they're telling me it hasn't been submitted and enough time within the 60-day window. So now I'm just out of luck for the money that was double-charged. It's only $20 but it doesn't belong to them.
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Loss:
$20
Pros:
  • Initial account opening
  • Easy to apply and open account
Cons:
  • Customer service
  • Worst
Reason of review:
Poor customer service

Preferred solution: Full refund

MICHELLE P Knq

Poor Refinance servie

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I applied June 11, July 2019 approved, appraisal company Submitted appraisal and still waiting to close it is now Sept. 23 rd. Loan officer just replied to my numerous calls and emails "sorry underwriting is slow" I Knew I should have gone with someone else. I was trying to keep my business local to support our local businesses and people who work their. No wonder other companies are swallowing up the local bank.
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Pros:
  • Easy to apply and open account
Reason of review:
Poor customer service

Preferred solution: no Still waiting to close

Anonymous
map-marker Smyrna, Georgia

Online payoff

needed an online auto loan payoff
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Anonymous
map-marker Washington, District Of Columbia

Erroroneous ATM Fees

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Looked for a fee free ATM on the SECU website. Went to the ATM and was charged $1 foreign fee. UPDATE YOUR LISTINGS!
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Anonymous
map-marker Germantown, Maryland

The worst customer service

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So I went in to get a money order and you can’t use a teller you have to sign in. While going up to sign in an employee bombards me to tell me about new benefits offered and he goes God forbid if you’re diagnosed with cancer do you have plans in place to pay for your family. Now that question wouldn’t be so bad if I didn’t have a mammogram appt for 3:40 and if my sister didn’t just die from cancer and i told him I didn’t want to discuss that right now I’m not interested and he says you’re going to have to wait the same time and seriously what would you do. Sir you’re delivery is wack as crap and further more I no longer want to do business with this establishment. Like learn how to sell your product with touching on personal subjects and respect when a person Says no thank you
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Sharon O Xxp
map-marker District 6, Maryland

Stealing my money

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Purchased a car from this bank in Baltimore County, two years ago. My payments were automatic withdrawn from my account, every two weeks. I file bankruptcy but I did not add the car. Every since then, this bank has been having me behind on my car payments. I am constantly getting harassed by collection. Yet, my last car payment made was last week, before that in May. I have not missed any payments, but I am constantly getting calls, and getting screwed. I should have listened to my father and put the car in the bankruptcy. I am thinking about giving their car back and let repo be added to my bankruptcy. I am a angry customer. I have been with this bank for 18 years and this is how I am treated.
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Loss:
$392
Cons:
  • Customer service
  • Worst
  • I did like them until they messed up my car payments
Reason of review:
Problems with payment

Preferred solution: Make my car up to date so collection can stop calling, and not reflect any negative on credit report.

Anonymous

Mortgage

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had mortgage with them for more than 15 years, was never late had some problems and i could not get help from this clowns. if you have a mortgage with them move it somewhere else they will never help you useless employees from top to bottom
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Cons:
  • Worst
Rea Aaq

Transfer money to different account

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The computer doesn't take my member and i can't get through to a representative. This is frustrating to go through every time.
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1 comment
Guest

the worst bank to deal with they do not care about helping you they are clowns and thieves if you have a mortgage with them i will move it somewhere else they are not worth it

Izayiah Vuu

Have not revived title

Would like to talk to someone by phone about this problem
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Joffre Dej

Enter in wrong account number for a refund

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I recently did my taxes on Credit Karma Tax . On March 3 , 2019 . When entering in my info for direct deposit I entered in an Extra number on my acccount number . Iam suppose to receive an amount of $3,005 into my my account on March 12, 2019 . I have until March 17, 2019 to see if the payment is done successfully . I just wanna make sure no one else has that account number to receive the money .
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Daryus Wer
map-marker Elkridge, Maryland

Customer service stinks

Can never get a person to talk too
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Chavis Hhd
map-marker Baltimore, Maryland

Cash deposite

Had error in the screen, atm didnot depost or repurn money $880
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Reason of review:
Problems with payment
Kenzee Idv
map-marker Westminster, Maryland

My member number not working when i call to check my account

It keep sending me to customers services
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