Recently moved to Maryland and need to get a new bank. I needed five separate accounts. Joint checking with my wife business checking business savings personal checking and personal savings. I found out that we were eligible to go through SECU. We went in in person to...Read more
I have been a loyal customer with SECU for several years. On Saturday 3/26/16 I visited your Owings Mills location to make a withdrawal in the amount of $1500.00. I informed the teller to deduct $334.56 from the $1500.00 to apply to my signature loan. In return she...Read more
My husband and I on my mother in laws account. Her health has not been good for the past few years so we have started handling her finances. She called my husband and I in tears telling us that someone called her from SECU and told her that she had a $8.500 dollar loan...Read more
Checking Account Review
So I deposited 2 checks. I took 500$ out right after. I have 45$ as my total balance and my available balance is 2.65$ WHY?! I really need that money...
DON'T do business with this company. VERY UNPROFESSIONAL. I you want your personal information in the hands of a bunch of Shanaynays who have no idea what they are doing ....be my guest.
On three occasions in the last 5 weeks I have been embarrassed and disgusted with the fact that my banking institution feels that they need to control how much of my money I am allowed to pull out on any given day. The amount used to be $1000.00. Now they have lowered...Read more
Horrible service from SECU. Many unwarranted hits on credit. Bad bad service. I applied for a credit card from SECU which they refused claiming my credit report read "0". This was followed by many (7) unsolicited hits on my credit. Secu failed to respond to my calls...Read more
Customer service has collapsed. Can't get help on phone. Emailed about issue and was promised it was resolved. Just received notice that it never was resolved and it is a month later! I can't reach anyone to fix it via pghone of course. There is no difference...Read more
After paying car off 11 mths Told no refunds on gap ins, so. I said well cancel all insurance on the loans I have. Filled all documents put faced them brought them to secu for them to fax. This started 9/23/15 It's now 1114/15 still nothing 2 straight months now I've...Read more
Beginnings with this bank was great, but over time they have become like the big banks in their customer service department; unresponsive and incorrect information. Upper management apparently cares little if at all, as this continues year after year. Latest is when I...Read more
Linthicum Heights, Maryland
- Initial account opening
I didn't like
- Customer service
The new machine teller system that replaces human tellers is a joke. Waited up to 8 minutes for customer in front of me to finish business then when my tern came the machine kept saying teller not available. This continued for 4 attempts then I just gave up. The...Read more
One of the biggest mistakes of our lives was to get a mortgage through SECU. The application process was smooth and easy but, once it passed to an under writer and a loan processor, the nightmare started. They have the worst customer service ever. The loan officer is...Read more
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