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Recently moved to Maryland and need to get a new bank. I needed five separate accounts. Joint checking with my wife business checking business savings personal checking and personal savings. I found out that we were eligible to go through SECU. We went in in person to...
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Anonymous
Anonymous

Update. They reissued my debit card and push a rush order on it. It has been 14 business days since and the card never arrived. When I called back to have the cards cancelled ...

2.8
#826108
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I have been a loyal customer with SECU for several years. On Saturday 3/26/16 I visited your Owings Mills location to make a withdrawal in the amount of $1500.00. I informed the teller to deduct $334.56 from the $1500.00 to apply to my signature loan. In return she...
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Anonymous
Anonymous

SECU MD is having problems with their new ITM machines. One I used didnt pick up items deposited and images were scanned improperly. The machine was reporting these items to...

#820540
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My husband and I on my mother in laws account. Her health has not been good for the past few years so we have started handling her finances. She called my husband and I in tears telling us that someone called her from SECU and told her that she had a $8.500 dollar loan...
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Anonymous
Anonymous

Get a lawyer....

Anonymous
Anonymous

SECU personnel, for the most part are unprofessional, lazy and rude. I had a car loan with them with payroll deduction. This was a 4-yr loan and they were deducting every 2 ...

#789942
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Checking Account Review

SECU MD
#654461
4.6
Details
So I deposited 2 checks. I took 500$ out right after. I have 45$ as my total balance and my available balance is 2.65$ WHY?! I really need that money...
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Customer service
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Product or Service Quality
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Staff Review

SECU MD
#547434
DON'T do business with this company. VERY UNPROFESSIONAL. I you want your personal information in the hands of a bunch of Shanaynays who have no idea what they are doing ....be my guest.
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On three occasions in the last 5 weeks I have been embarrassed and disgusted with the fact that my banking institution feels that they need to control how much of my money I am allowed to pull out on any given day. The amount used to be $1000.00. Now they have lowered...
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Anonymous
arlene3

hi this is Arlene my e-mail is arleneharmon2@gmail.com I put in for a loan and they that get my loan for $30,000 can you tell me how do I go for it thank you

Anonymous
Anonymous

YESSS...IM HAVING THE SAME PROBLEM!!! SECU CONTROLLING MY MONEY...!!

#789914
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Horrible service from SECU. Many unwarranted hits on credit. Bad bad service. I applied for a credit card from SECU which they refused claiming my credit report read "0". This was followed by many (7) unsolicited hits on my credit. Secu failed to respond to my calls...
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I didn't like
  • Customer service
#761476
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Customer service has collapsed. Can't get help on phone. Emailed about issue and was promised it was resolved. Just received notice that it never was resolved and it is a month later! I can't reach anyone to fix it via pghone of course. There is no difference...
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2.3
#758921
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After paying car off 11 mths Told no refunds on gap ins, so. I said well cancel all insurance on the loans I have. Filled all documents put faced them brought them to secu for them to fax. This started 9/23/15 It's now 1114/15 still nothing 2 straight months now I've...
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1.0
#736371
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Beginnings with this bank was great, but over time they have become like the big banks in their customer service department; unresponsive and incorrect information. Upper management apparently cares little if at all, as this continues year after year. Latest is when I...
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Anonymous
Anonymous

STEER CLEAR of this site. It is horse manure! If you need information contact SECU directly or look into reputable reviews like JD Powers. Most of these complaints have nothin...

Linthicum Heights, Maryland
I liked
  • Initial account opening
I didn't like
  • Customer service
#714289
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The new machine teller system that replaces human tellers is a joke. Waited up to 8 minutes for customer in front of me to finish business then when my tern came the machine kept saying teller not available. This continued for 4 attempts then I just gave up. The...
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Anonymous
Anonymous

Why not just deposit using your smart phone (assuming you have checks to deposit)?

#684155
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One of the biggest mistakes of our lives was to get a mortgage through SECU. The application process was smooth and easy but, once it passed to an under writer and a loan processor, the nightmare started. They have the worst customer service ever. The loan officer is...
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1.6
#675261
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